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Forum Discussion
Opening all ports on a DGN2200..
Morning All, Wonder if anyone can help me. I am having a problem with the BBC iPlayer Android app whereby it won't stream any programs. It works on the work WiFi and over 3G but not at home. This...
Just to let you know Al. I ended up returning the router to the store I got it in. I waited on support as long as I could but I was running out of time to return it.
Support was ok. I chose to go through email as phone support seemed inappropriate to the difficulty of the situation. The case was eventually escalated to 2nd level support. They promised to try and replicate the issue. I got messages saying they couldn't and requesting more time. Then Eventually a message that it couldn't be replicated because of their location. (BBC apps and all. I would have thought this obvious previously if they had really tried to replicate the issue before that.) That they would forward it to a UK representative.
As far as I can tell this has never happened. I got my most recent message today asking for more time fromt he same rep who was outside the country.
In any case I had given up and replaced it as I mentioned. The new router fixes the problem. I should also point out it makes general performance better again too. More what I was used to before with my old router I used previous to all this but with better range.
Performance had seemed bad in general even on everything that worked with the DGN2200v3 and I had thought i may have been projecting my dissatisfaction at specific issues onto general performance. Seems not so.
So as there were general performance issues too which I hadn't been certain of before. I think maybe it was a faulty item. Can't be sure.
Support was ok. I chose to go through email as phone support seemed inappropriate to the difficulty of the situation. The case was eventually escalated to 2nd level support. They promised to try and replicate the issue. I got messages saying they couldn't and requesting more time. Then Eventually a message that it couldn't be replicated because of their location. (BBC apps and all. I would have thought this obvious previously if they had really tried to replicate the issue before that.) That they would forward it to a UK representative.
As far as I can tell this has never happened. I got my most recent message today asking for more time fromt he same rep who was outside the country.
In any case I had given up and replaced it as I mentioned. The new router fixes the problem. I should also point out it makes general performance better again too. More what I was used to before with my old router I used previous to all this but with better range.
Performance had seemed bad in general even on everything that worked with the DGN2200v3 and I had thought i may have been projecting my dissatisfaction at specific issues onto general performance. Seems not so.
So as there were general performance issues too which I hadn't been certain of before. I think maybe it was a faulty item. Can't be sure.