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Forum Discussion

semola1's avatar
semola1
Tutor
Nov 08, 2019

Port Forwarding with EX6420

Hi all,  I have a trouble using my new Extender Netgear EX6420.   I need to open, on my router, a few ports on a few ip addresses. I noticed that the extender assigns the same (virtual) mac addre...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 15, 2019

Hello semola1, 

 

If you recently purchased the device, please note that your extender is provided with 90 days of complimentary support from our Support Team who can also assist with setup. You can get in contact with support using the link below. 

 

https://www.netgear.com/support/default.aspx

 

Christian 

  • semola1's avatar
    semola1
    Tutor
    Nov 16, 2019

    Hi Christian, 

    Thank you for your suggestion. I knew about 90 days but I also have a problem with product registration. entering the serial I get this error: "the country of purchase is not valid". I don't know how to register the extender for assistance

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired
      Nov 22, 2019

      Hi semola1, 

       

      I can assist with getting you some help. Please send me a message with your email address and serial number.

       

      Thanks,

      Christian 

      • semola1's avatar
        semola1
        Tutor
        Nov 23, 2019

        Hi Christian,

         

        yesterday I contacted local Netgear support (Italy) and they recorded the serial. They also opened the ticket to me concerning the problem of port-forwarding.

        Thanks