NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Guilia's avatar
Guilia
Follower
May 08, 2020

Powerline 1000 PL 1000v2 cant connect apple devices

I have one extender hard wired with an Ethernet cable into the modem and another downstairs. They both show power (green), Ethernet (green) and pick a plug led (red). However, I can't connect to either of the extenders. I cannot access free support since I've owned them too long. I have tried this website but no luck.

https://kb.netgear.com/29746/I-can-t-access-www-mywifiext-net-what-do-I-do

Any ideas?

Thank you, Julie

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 08, 2020

    Pick a plug led being red means its got a poor connection. 

    You also need a router in there somewhere. Perhaps your modem has an integrated router? 

    Or what router are you using?