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Forum Discussion
Problems with EX 6200 after firmware upgrade
I was very frustrated after I updated my EX 6200 with firmware version V1.0.3.68_1.1.104. This is a rant, because I did finally get my system back to normal. I think it is reasonable to expect t...
Hello Banmac
Typically yes you would want to keep your device up to date as firmware can fix issues but in some cases it can cause issues that were not caught during testing so the typical troubleshooting is sometimes to re setup the network.
DarrenM
I just updated the firmware to Version 1.0.3.68_1.1.104 a few days ago and found an upleasent but different problem. My wireless download speed dropped from about 58.xx Mbps to the 17-23 Mps range. Each time I ran speed test I got a different download speed but never over 34 Mbps.
Originall I thought this was a service provider problem but noticed when I switched from the extender directly to my Nighawk R6700 the problem went away. I'm guessing there are going to be alot of users who update the firmware and not notice the sever wireless speed reduction.
I loaded the previous firmware version which was 1.0.1.60_1.1.98 and the problem went away. I am now back to an averge of 58-59 Mbps on the EX-6200 extender.
I hope someone can pass this to tech support since normal users have no access once the free support period has passed.
I just bought my EX 6200 on July 6, 2016. I had problems from the beginning with the 2.4 Ghz losing connectivity. I could not take it it back to Best Buy, where I purchased the extender, as there was a 14 day return policy. I spent hours upon hours on the phone with NEATGEAR tech support. The support team had me do various fixits, which didn't work. Today NEATGEAR finally agreed to send me a replacement. The last tech rep I spoke to admitted that when NEATGEAR sends out its extenders to retail companies, there can be a compromise to the hardware. I will let you know how the replacement coming from NEATGEAR works out.