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Forum Discussion
Solved
Proof of purchase
I'm having an issue with my router but I don't remember when my router was purchased. Is there anyway I can bypass this option just to get some support?
- Thank you for the help. I could have sworn I had seen and used the 5G from the laptop, but I guess not. I've already ordered the dual band USB. Thank you again. I certainly appreciate it.
A little doubtful as there's only 90 days of free support on new products. Even less on renewed devices.
so they do need proof of purchase/date.
You can try going through the support process by using the serial number but not sure if they'll be able to help.
To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.
But there is the community where we can try to help you.
What device do you have?
What actual issue (in detail) are you having?