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I'm having an issue with my router but I don't remember when my router was purchased. Is there anyway I can bypass this option just to get some support?
- Thank you for the help. I could have sworn I had seen and used the 5G from the laptop, but I guess not. I've already ordered the dual band USB. Thank you again. I certainly appreciate it.
I appreciate the assistance. I have the Netgear AC1750 Smart WiFi Router (Model R6400v2. My internet provider is through Xfinity. For whatever reason, my laptop computer isn't picking up Xfinity's 5G network. The only network that I'm seeing is the regular network and those of our neighbors. On both mine and my wife's cell phone, we can see the Xfinity 5g wireless network, but it isn't appearing on the laptop. I've restarted the laptop, restarted the router, and spent about an hour with Xfinity support who suggested I reach out to Netgear. I need the 5G network in order to work from home as I need the faster speeds. I've tried going into to my network setting and adding the network manually with no success. The two networks I'm looking for are NETGEAR71 and NETGEAR71-5G. Both would appear as networks on the laptop, but now, only the the NETGEAR71 is appearing.
What wireless card is in the laptop?
To find out what wireless card you have, go into your windows device manager and find it under your network devices.
How do I Find Out What Wireless Card is in My PC? (Simple Answer!) | The WiredShopper
It's a realtek RTL8188EE 802.11. Device status says that this device is working properly. Again, thank you for the help.
That wireless card is only a single band 2.4ghz device. So it won't be able to see 5ghz.
5ghz is a hardware difference.
Some laptops you can change out the internal wireless card for a different one. or you could simply buy a dual band usb adapter for it.- Thank you for the help. I could have sworn I had seen and used the 5G from the laptop, but I guess not. I've already ordered the dual band USB. Thank you again. I certainly appreciate it.