NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
JimG-1978
Jul 20, 2022Tutor
Proof of purchase
I'm having an issue with my router but I don't remember when my router was purchased. Is there anyway I can bypass this option just to get some support?
- Jul 20, 2022Thank you for the help. I could have sworn I had seen and used the 5G from the laptop, but I guess not. I've already ordered the dual band USB. Thank you again. I certainly appreciate it.
plemans
Jul 20, 2022Guru - Experienced User
That wireless card is only a single band 2.4ghz device. So it won't be able to see 5ghz.
5ghz is a hardware difference.
Some laptops you can change out the internal wireless card for a different one. or you could simply buy a dual band usb adapter for it.
JimG-1978
Jul 20, 2022Tutor
Thank you for the help. I could have sworn I had seen and used the 5G from the laptop, but I guess not. I've already ordered the dual band USB. Thank you again. I certainly appreciate it.