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Forum Discussion
ctclone3211
Aug 08, 2019Tutor
Questionable Conversation with Netgear
I tried to reach "MyWiFiExt" online and couldn't. Was looking for the "Connect With the Netgear Installation Assistant" to correctly install the range extender. Couldn't find that either. Looked furt...
- Aug 11, 2019
ctclone3211 wrote:
found a Netgear mywifiex help number.
If you scroll down to the very bottom of the website you reached, you'll find some fine print that says "xxxxx.net is an independent service provider of support"
Since the number you found isn't a Netgear support number, the person you were talking with wasn't employed by or under contract to Netgear.
I've redacted the phone number from your post, as I don't want people who are searching the forum to make the same mistake you did.
ctclone3211 wrote:
Actually, the proposal didn't sound bad.
It's a fairly common scam, and a lot of people do fall for it. If you are lucky they will only take your money. If you aren't so lucky you can end up with malware on your PCs and identity theft.
StephenB
Aug 11, 2019Guru - Experienced User
ctclone3211 wrote:
found a Netgear mywifiex help number.
If you scroll down to the very bottom of the website you reached, you'll find some fine print that says "xxxxx.net is an independent service provider of support"
Since the number you found isn't a Netgear support number, the person you were talking with wasn't employed by or under contract to Netgear.
I've redacted the phone number from your post, as I don't want people who are searching the forum to make the same mistake you did.
ctclone3211 wrote:
Actually, the proposal didn't sound bad.
It's a fairly common scam, and a lot of people do fall for it. If you are lucky they will only take your money. If you aren't so lucky you can end up with malware on your PCs and identity theft.
- ctclone3211Aug 11, 2019Tutor
Thank you for the reply and the correct info. Just shows how looking up something to get help can look real and be a scam.
FREE MYWIFIEXT.NET & NETGEAR WIFI EXTENDER PROBLEM DIAGNOSTICS. Our tech team is expert in fixing all king of Netgear products related issues, not loading of mywifiext.net page and Genie Setup. ... Our Tech Experts are just a phone call away Call 1-XXX-XXX-XXX"Just looked it up again and there was the listing just like the real thing. It is a shame what people can get placed as a lising on the web.Watch out the next time, as I will, for the web is a "Buyer Beware" since there are no verifications as to whom might be behind that listing.