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Forum Discussion

ctclone3211's avatar
Aug 08, 2019
Solved

Questionable Conversation with Netgear

I tried to reach "MyWiFiExt" online and couldn't. Was looking for the "Connect With the Netgear Installation Assistant" to correctly install the range extender. Couldn't find that either. Looked furt...
  • StephenB's avatar
    Aug 11, 2019

    ctclone3211 wrote:

    found a Netgear mywifiex help number.

    If you scroll down to the very bottom of the website you reached, you'll find some fine print that says "xxxxx.net is an independent service provider of support"

     

    Since the number you found isn't a Netgear support number, the person you were talking with wasn't employed by or under contract to Netgear. 

     

    I've redacted the phone number from your post, as I don't want people who are searching the forum to make the same mistake you did.

     


    ctclone3211 wrote:

    Actually, the proposal didn't sound bad.

    It's a fairly common scam, and a lot of people do fall for it.  If you are lucky they will only take your money.  If you aren't so lucky you can end up with malware on your PCs and identity theft.