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Forum Discussion
r7000P AC2300 and Altice One speed reduction
Similar issue to so many others. Recently upgraded to Altice One box, and internet of 500Mb. On either an ethernet or a wifi connection, plugging my Netgear router into the UBEE router supplied by Al...
what actual modem/gateway do you have from them?
what firmware is on your router?
Make sure to disable access control, traffic monitoring, parental controls, and qos. Then reboot the router.
If that doesn't help, try a factory reset. Don't install from a backup. Test the speed when its first connected in the default configuration.
How are you testing speeds?
Device?
Wired?
Wireless?
Website?
Thanks for the quick reply. I am now remote from the router location, so will need to gather information later, but have some partical responses for now:
wrote:
what actual modem/gateway do you have from them? It is a UBEE and I will get the model number
what firmware is on your router? 1.3.1.64. I did check more than once to be sure I had the most recent, and the Netgear site responded more than once that the router was up to date
Make sure to disable access control can't be done remotely, traffic monitoring, Can't be done remotely parental controls disabled, and qos Can't be done remotely. Then reboot the router.
If that doesn't help, try a factory reset. Don't install from a backup. Test the speed when its first connected in the default configuration.
How are you testing speeds?
Device? A Dell desktop - both wired and wifi, a Samsung phone and a Nokia phone
Wired? Y
Wireless? YWebsite? Both the ATT speedtest and the Netgear sites. Speeds were similar across sites, across wired and wifi, and in all cases substantially slower when connected to my router versus directly to UBEE.
I'll wait and see about the other info, details when you're not remote.
Whenever you switch ISP's a factory reset/reinstall doesn't hurt as old settings can cause slow downs/issues.