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Forum Discussion
R8000P and EX7700 Access Point Slow Speeds
Originally I used the EX7700 as an extender and it was partly successful. I decided some of my issues might disappear if I used it in Access Point Mode (SMART Connect). 1. The EX7700 is wired to th...
I spent ages with level 1 support, soft factory reset and a number of config changes. Improved speeds up to 10mb.
Referred to level 2 support. Repeated most of the same ideas (hard reset for good measure). Marginal improvement to maybe 12mb but well short of the 75mb wired to the ap.
Clearly, not expecting the same but was looking for better than 12mb.
may well have to give up and return it.
Did support have you reset the r8000P?
I'd make a backup of the r8000p, then factory reset it.
Before restoring your configuration, try the extender connected that route and see how it performs.
Hi, the original level 1 tech suggested it, but agreed it probably was not important. The level 2 guy did not mention it. But tbh the level 2 guy was totally useless.
I have made backups in the past but the router always hits an error when I try and restore the file. That is why I am reluctant to try a reset.
I will try a reboot today, but even that can be tricky as the router and cable modem fight over their connectivity 🙄.
OK, so the story now is:
I managed to save the config. and eventually got the router/modem connection back again.
1. Rebooted R8000P - no change.
2. Factory reset R8000P - no change.
3. Restored config - no change.
Current status:
Using the Nighthawk App I can run a speed test on the EX7700 and it shows 65mbs. Configuring all 3 SSID individually I can confirm all 3 only provide just under 10mbs on WiFi.
WiFi signals are fine and stable, but just not getting the throughput.
So, for now the EX7700 is switched off - it is no help.
and what firmware is on the r8000P
