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Forum Discussion
fodelement1
Nov 21, 2021Aspirant
Range extender keeps dropping
Hello, I just purchased a EX6120 (today) because my EX6150 kept dropping connection randomly (after about 2 yearso). However, it looks like the problem has not gone away. What router are you ...
plemans
Nov 21, 2021Guru - Experienced User
100ft is quite a distance for 5ghz. 2.4ghz might make it but its much slower and more sensitive to interference.
If you log into your extender, what are you showing under your status for the connection back to the router?
Also, check in your g3100 to make sure self organizing network is disabled.
fodelement1
Nov 22, 2021Aspirant
plemans I am sorry, I mean under 100 feet, it's much closer to 20 feet.
Here is a screenshot, it just dropped 10 seconds ago and I had to reboot again.
SON was on, does that cause problems?
I just turned it off.
- plemansNov 22, 2021Guru - Experienced User
SON is verizon's version of mesh. I've heard it can cause issues if you're not using verizon extenders but I haven't ever played with it before as I don't have verizon.
- fodelement1Nov 22, 2021Aspirant
plemans
Gotcha. I woke up this morning and it dropped again. (With SON off on the modem/router)
When it happens, I cannot log into the EXT. 192.168.1.250. It is not even pingable when it's down. The computer I am pinging it from is connected to it via ethernet. Even if the EXT lost signal to the router, I assume it would still be reachable via direct connect?If I bounce the EXT, it comes back for a few hours.
I switched power outlets the EXT was plugged into but the issues followed.Unless maybe the whole circut has issues? I don't really know where to look next. :(
Do these devices have logs of any type I can pull?- plemansNov 22, 2021Guru - Experienced User
The .250 address should only be the default address. when it connects to your router, the router should assign it an address. Unless you've set that as the address in the router? have you done that?
And when it drops, you're wired devices can't access the extender (If using the correct ip address)?