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Forum Discussion
RAX40 not working with extender EAX20
I know I had an issue a year or so back where my router firmware was updated and the router no longer worked with the extender. Assuming this was finally fixed I upgraded my firmware as I was having i...
wifidoesntwork wrote:
Well now again once I plug my extender in, I lose internet.
You may have to explain what happens in a bit more detail.
Sadly "lose internet" could mean many things. And plug the extender into what?
What actually happens?
What firmware version do you have on the devices?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router, if there is one. The make and model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.
How do I go back to the older firmware.
How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support
I can’t believe Netgear has not resolved this firmware issue in over a year.
Have you checked for other people reporting the same problems?
Search - NETGEAR Communities – EAX20
Did you set it up using the push button WPS option?
If so, factory reset the extender and set it up using the installation assistant.
To factory reset, push and hold the reset button for 7-15 seconds while powered on.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk
