NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Extender connected
I have a ax1600 extender if all for lights are showing steady green is it connected to my main router I have many questions but the last time tried to publish one it wouldn't let so let's start her...
I went to spectrum, my account, my equipment found devices on network, it showed me 6 or 8 units but the most recent was a 7 or 8 digit thing so no way to tell if even related to mesh extender nothing matched numbers could be one of 2 tablets on network, Is there any 3rd party apps that could show what is all on this network, never knew it was going to be such a hassle, thanks for your time I just keep trying to an answer somewhere, worst case I just do factory reset, but I can't yet need wifi outside for genatorer app to be set up this week, hope it works with extender all lights all steady green, sign in to network with network name and network password which I know is working , thanks all
sign in to network with network name and network password which I know is working , thanks all
Is your extender connected to the router with ethernet?
If the extender ethernet is going to the router, then try turning off the wifi in the router. Then if you can reach the internet while connected to wifi, then the extender is working (since the only wifi is coming from the extender).
If the extender's ethernet port is not being used, then you can try connecting a PC to that port (assuming you have a PC with ethernet). Then do the same test - if you can reach the internet when the PC is connected with ethernet (and not to your wifi), then the extender is also working (since it is forwarding the ethernet to your router).
my equipment found devices on network, it showed me 6 or 8 units but the most recent was a 7 or 8 digit thing
Turn off the extender and take a screenshot of the devices you see on the network. Then turn the extender back on, and see if another device shows up.
You can also try logging into the extender using the instructions on page 20 of the manual:
- https://www.downloads.netgear.com/files/GDC/EAX12/EAX12_UM_EN.pdf