NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk app no longer works with my EX7700 X6 wifi extender
Every so often the EX7700 X6 wifi extender just seems to slow down and sometimes I find the Nighthawk App on my iphone no longer works. Recently I factory reset and tried several times to get the app...
May we know when exactly did you notice the issue on your extenders?
> After changing from my ISP and putting in a new router. I solved the problem with connectivity for myself recently - I found that my router was assigning the extender an ip of 192.168.1.250. When I removed the assignment and set it to use .254 then it's worked fine.
I still can't get the Nighthawk app to work though. I've deleted it completely and reinstalled.. it still won't find my extender. I get stuck in a loop where it wants me to reset the extender.. so it can join the temporary wifi.
The web app works fine.
Also, did you do a firmware update recently? If yes, have you tried using a different firmware version?
> I don't know. It's the app not the extender.
Hi @David9 and reubster,
Our support team is looking into this issue and would like to work with you
I would like to endorse you to NETGEAR Level 2 support team for a callback. Please provide the following information:
Name:
Email:
Phone:
Preferred schedule (at least 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
Oliver, I'd rather not post my personal details here. Can you provide an email address that I can use?
David9 Send it to olympos1625 in a private message/direct message. Click on their profile and from there click on "send this user a private message"
