NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
joedelaneycalp
May 04, 2020Aspirant
WN3000rpV.3
trying to connect this extender to fritzbox router. have reset it many times but router is not showing the extender. Any ideas?
plemans
May 06, 2020Guru - Experienced User
Is the old one showing up under the access control or the new one?
And did you set a seperate ssid?
joedelaneycalp
May 07, 2020Aspirant
Both are showing up.
No I did not set up a separate SSID. How do I do that?
Tks
- plemansMay 07, 2020Guru - Experienced User
You can log into the extender
mywifiext . net
and change the ssid.
- joedelaneycalpMay 07, 2020Aspirant
Sorry - change it to what exactly?
Not really sure what to change it to?
Thanks,
- plemansMay 07, 2020Guru - Experienced User
Its your wireless name. change it to whatever you'd like.
- joedelaneycalpMay 07, 2020Aspirant
i have changed SSID but extender is not connected to router. When I log in to fritzbox router, I can see connected and not connected devices. The new named extender is in the not connected section. Making progress and thank for help.
- plemansMay 07, 2020Guru - Experienced User
did you hardwire into the extend you want to setup (with the working one powered off) and run setup through the installation assistant? And then during setup, just use the different ssid you wanted?
- joedelaneycalpMay 07, 2020Aspirant
no - i was trying to connect by wifi.
I've connected router/extender but now get this error message;
The Extender cant connect to the Router
- joedelaneycalpMay 07, 2020Aspirant
and yes I'm using the new SSID I created
- joedelaneycalpMay 08, 2020Aspirant
Now on my 4th day trying to get this extender to work via hardwire, reset, wps, changing SSID.
At different times after a reset or hardwire, the extender shows up as connected on the router but won't connect to wifi
At other times, wifi is connected but doesn't show up on router as being connected.
I appreciate any advice that I may have missed....Don't ever remember it being this hard to connect the other Netgear extender I have also set up.
- plemansMay 08, 2020Guru - Experienced UserIf its a new purchase, you can contact netgear and use the free 90 days of support from date of purchase.
- joedelaneycalpMay 08, 2020Aspirant
Its not a new purchase - its about 5 years old as is the other extender I have in the house which is working fine.
Any advice as to how to fix? Surely not the 1st person in the world ot have this issue?
- plemansMay 08, 2020Guru - Experienced User
No one said you're the first person to have this issue.
but if you've done the following:
Tried setup hardwired in
tried after a factory reset
tried after re-installing firmware (in case its corrupted, a reset only removes settings)
Tried setup when the other extender was off
then you're running low on options.
- joedelaneycalpMay 08, 2020Aspirant
I'll try firmware upgrade...after that, I think you're correct, it may be past its sell-by-date
Not sure how I can do it if I can't connect it to wifi as I don't have ethernet connection on my laptop? Any help or suggestions appreciated.
- plemansMay 08, 2020Guru - Experienced User
you can manually download the firmware to a pc/laptop.
then hardwire into the device and you can manually install the firmware.
the manual walks you through it.
to get the firmware and manual go to
netgear.com/support/ and type in your model.