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Forum Discussion
Reconnecting extender: can't see NETGEAR_EXT
After changing my wi-fi password, now trying to reconnect my extender. On my laptop or tablet, the extender network, NETGEAR_EXT, is not showing up. Note: all was working fine an hour ago when I ...
Have you tried a simple factory reset and then re-installing the extender?
Push and hold reset for 7-15 seconds while powered on. then follow the install guide for it.
Yes, did a factory reset, still stuck. At the step where it says "now go into your device's network settings menu and connect to your network" (paraphrasing), sounds easy, but I no longer see my network in the available choices. I see all my neighbors' networks, but not mine.
Cheat then.
Hard wire into the extender for setup. Just make sure to disable the wifi on whatever device you're hardwiring into it so it doesn't default back to the wireless during setup.
Ok, sounds plausible, but now another problem: Now I can't login to the Nighthawk app, on my tablet, as I was doing before. There I could at least confirm "devices connected" to the extender.
So guess what, there IS no "forgot password" for the Nighthawk app -- it loops you into the NG website, where you then have to enter your ROUTER'S serial number. But two problems: I didn't have to do that the first time, when I was successful, and 2) I don't HAVE a Netgear router (I have a router supplied by Xfinity).
So...before I even try to hardwire, how do I get logged back into Nighthawk?
log into your router and check to see which ip address the router assigned to the extender.
use that to access the router.