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Forum Discussion

PhilipSturgess's avatar
Apr 06, 2019

Repeated Disconnects EX7000 AC1900 After Firmware update, continually disconnects from internet.

I have just updated the firmware of my EX7000 AC1900 Range Extender. It worked fine before the upgrade, but now disconnects from Router (also NETGEAR) after 20 minutes up to several hours. It was perfectly fine prior to Firmware update.

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    Options to try if everything worked great before the update.

    1. reboot the extender. Sometimes it just needs a reboot.

    2. hard reset the extender and fully redo the setup. sometimes firmware needs a full reset. Rare but it happens.

    3. Roll back the firmware update. You can get the old firmware from the link at the bottom. After you download the firmware, the release notes tell you how to install. 

     

    What firmware are you currently running?

     

    https://www.netgear.com/support/product/EX7000.aspx