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Forum Discussion
RMA
My RAX120 stoped woking altogether would not turn on no lights on the router so I contacted netgear for an warranty replacement the rma was accepted 2 weeks ago so I folowed the steps I hade to do fo...
You'd want to contact support.
this is the public support forum (and for range extenders at that).
Meaning its members of the public that help out.
so try getting back in contact with support for a status update.
I Have Contacted Them Several Times But They Keep Closing The Case And Referring Me To The Community Or Separate Links To Different Articles Within Netgears Website
Not sure why they're closing it if they have your router.
What response are they giving you?
have you asked to speak with someone else?
Nothing From Them Since I Sent the Router Back Every Time I Contact I Get Told I Need To Buy New Support Conttract And When I Give Them The Rma Number And Explain I Don't Have The Router Netgear Rma Have It Get Told The Same Need A Support Contract To Talk About The Item, my Account Reflects That The Router Has Been Shipped But When I Click On It To Track Just Says Unable To Find A Match For Shipping Number Been Saying That For The Past Week