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Forum Discussion
Robbed of warranty on EX8000 extender
I bought my 3rd, EX8000 Extender from BeachAudio through Amazon, 7/26/2022. Tried calling tech, back then, about a connection issue. I was told at that time the Netgear tech department couldn't help ...
What are your thoughts on the BS on the warranty.
I think it's unfair to delay tech support because the unit they sold me through a registered dealer should have been scrubbed by the previous owner. Regardless of that, it should have been disclosed that it wasn't new either. I was never told any of that until 11/8/2022 when I lost it and called to speak with a supervisor.
I think it's unfair to delay tech support because the unit they sold me through a registered dealer should have been scrubbed by the previous owner. Regardless of that, it should have been disclosed that it wasn't new either. I was never told any of that until 11/8/2022 when I lost it and called to speak with a supervisor.
tough to know what a reseller does with returned products. Netgear doesn't control it. But not here to dispute issues with registration. Like I said, you'll have to go through customer support for issues with that. We're members of the public.
What actual issue are you having with the install?
Again, you've went over your setup nicely but we don't know what actual problem you're having you're trying to contact customer support about.
- My concern was the layout/placement of these ex8000s with my listed equipment.
The way to configure them so they work well together.
To undestand better running them as AP's rather then extenders. Meaning, why should all the SSID name be the same or is there a BEST way to do this install.
Thanks again,The BEST way? Sell them and go with a mesh system like Orbi.
To use your current setup? It'll take some testing/tuning and isn't going to be a simple process.
Reason why is range extenders when used in AP mode, have their smart roaming features disabled. So devices don't roam as efficiently as a mesh system. Full mesh systems like orbi can be used with a wired backhaul or wireless backhaul as there's a router controlling the system. When you cobble it together using a standard router and several extenders (even through they're "mesh") nothing is controlling the system. This can also cause issues because when the extenders are used in extender mode and have their smart roaming features enabled, can end up connected to each other and not back to the router. Its why you'll find me always recommending to only use a single wireless extender. And if you're needing more than that, to move to a full mesh system. It tends to create loops/instabilities.
So if you're using them in AP mode and want to use the same ssid, you'll have to play with them a bit. Both in where you place them but also with their broadcast strength. If their broadcast strength is to far, devices won't roam at all or the signal will have to be pretty low before it roams. You'll also have to play with your 2.4/5ghz wireless channels so you aren't getting AP's using the same wireless channels right next to each other or they create interference with each other.
are you planning on setting them up in ap mode or extender mode?
