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Forum Discussion
Scammed by tech assist
Bought new router and extender wouldn’t work. Started chat with Netgear customer assist and was told that I would get a call. Call came from Techsist Web Solutions who informed me that I had to buy a ...
Highly doubt you talked to netgear.
they won't sell you any firewalls.
And if you're device is new and within its first 90 days of purchase (on new devices), support is free.
what happens is many times people google for netgear supports number and get con sites.
To contact netgear, click on "mynetgear" at the top. register an account and the device. From there you can contact support.
If you did give the scam option any info (CC numbers, etc), I'd cancel those card.
You also have the option of getting help here. We're willing to help out and its free on the community forum.
We'd just need more info like what router/extender you bought. how you were trying setup, where it was failing.
I called the number on the Netgear pamphlet and got TechSist Web Solutions and told me the extender may have had other firmware that needed to be formated or removed and that in order for me to do that I needed their firmware for th same price. I fell for it becaue I needed it. I am still waiting for them to call me back for a refund. I dont feel hopeful.