Scammed by tech assist

I called in to Netgear to get help with my extender. It was Netgears support number.

I have been Scammed out of $599.99 by Techsist Web Solutions. Here is the complaint filed. 

I am going to update it to include Netgear. 

I trashed all net gear equipment and I suggest you do not buy their products.

Here is the complaint filed with the BBB

2nd Request

I have reported you all to the BBB

I have filed a report with the FTC Report Number 137275406

To:       Techsist Web Solutions

             910 La Garganta

             San Antonio, Tx 78258

From:   William James Fxxxxx

Subj:     Refund of the $599.99 charged to my Capital One Credit Card on 4/30/2021 back to my credit card

First, the reason this request was not sent right after receiving the Invoice is that I went through Capital One to get the charge reversed which they did but then later it was charged it back to my account. The CC company kept wanting more details all that it has done is delay my refund.

 I called in on April 30 to get help with my router extender. The tech said he needed access to my computer to check out the problem. After a couple of searches, he immediately started a high-pressure sales approach for your Techsist Lifetime Security Software.

It sounded halfway interesting and so I wanted more information about the software, but he said I needed to sign some documents to get that info. The more I heard about the software the more it sounded like a Scam. I disconnected my computer before your tech could install the Techsist Security Software on my computer. I later verified that numerous complaints had been filed against Techsist with the Better Business Bureau with whom I will file a complaint.

You all billed me even though you had not installed the software. Your Invoice #21684265 stated the following services had been done which in fact they had not been done because I disconnected my computer.

1. Develop Security Policy
2. All the software issues are being solved
3. Secure your Network
4. Encrypted Session is established
5. Map the Network
6. Profile the Devices on The Network
7. Safe Connection Oriented Transport Layer 8. Secure Shell

I called Dell Technical Support and had them verify that the software had not been installed on my computer. They confirmed it had not been installed.

Therefore, since I never received your product, which you can verify in your system, that my computer was never hooked up to your system and never received any security updates. I do not want your product, so I hereby require you to credit my  Capital One credit card account for the $599.99

If you do not refund the charges within 15 days, I will take you to small claims court. I am an ex-CPA so I have been to small claims court before and I have never lost a case. Don’t send me a bunch of excuses or requests for delays which you tend to do according to the Better Business Bureau complaints.