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Forum Discussion

nghihuu's avatar
nghihuu
Aspirant
Jul 24, 2019

Serial Number is already registered in our database.

Hi there,

I just purchased an EX7000 wifi extender from Ebay and it was registered on another user (I guess, cos I received the above message when trying to register the product), is it possible to be able to maybe register to my account?

Many thanks.

3 Replies

  • Serial Number is already registered in our database.

    I have the same problem and without registration you can't purchase support, I have a support ticket in saying that I have a problem, but the suport call got closed without any result and a comment that had nothing to do with my call. How impressed am I.

    • Christian_R's avatar
      Christian_R
      NETGEAR Employee Retired

      Hello nghiuhuu & paplus,


      I can help with getting you both some assistance. Please send me a message with your name, email, and serial number. 

       

      ~Christian 

      • nghihuu's avatar
        nghihuu
        Aspirant
        I have talked to customer service and solved.
        Thank you.