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Forum Discussion

Wolfen620's avatar
Wolfen620
Guide
Mar 23, 2020

Slow speeds on extender

I am getting slow speeds on my extender using the nighthawk app speed test. I am getting 160 down and 40 up. The ex8000 is on firmware .202. My router is an rax120 on firmware .214. The router is get...
Wolfen620's avatar
Wolfen620
Guide
Mar 23, 2020

Sorry the extender firmware is .206 and router firmware is .114. 

plemans's avatar
plemans
Guru - Experienced User
Mar 23, 2020

have you tried hardwiring into the extender with a laptop/desktop and speedtesting it? The app isn't always the most reliable or it picks a slower server sometimes. 

  • Wolfen620's avatar
    Wolfen620
    Guide
    Mar 23, 2020

    Thanks I'll give it a try. 

    • Wolfen620's avatar
      Wolfen620
      Guide
      Mar 23, 2020

      Ok plugged a laptop directly into extender and it is not showing a internet connection on the laptop. WiFi connection is the only thing showing up. I tried 2 different cables same result. 

      • plemans's avatar
        plemans
        Guru - Experienced User
        Mar 23, 2020

        Try a different device, different cable, and/or resetting the extender back to factory.