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Forum Discussion
softtree scam
I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these com...
Re: softtree scam
My situation was almost identical to the one following. I have changed the facts that pertain to me.
Following directions from the manual, I ended up at the same scam netgear link. 1st person listened to my issue and said "Let me transfer you to Tech Support". 2nd person said she was tech support for NetGear and would definitely be able to help me but he would need remote access to my computer. I believed I was dealing with NetGear so I allowed it. This women did get the extender working but then said Wow, you don't have a firewall and look at all the breaches in your network and scrolled through a list so quickly. I told her I do have a firewall and she said that is just on your computer not your network, We went back and forth about this and she tells me OK, but DON'T do any banking or shopping until you get a firewall. She went on and on with the dire warnings and then said I can fix this for you with a lifetime premium firewall for all of your devices no matter what router or modem you use for $299.99. I resisted so they offered me another deal, a 2 year coverage plan with 1 year tech support for only $199.99. I hesitated so after talking to her "supervisior" the price became $149.99. I relented and purchased a $149.99 firewall. She did some more stuff scolling through my computer and said I was all set and emailed a document for me to docusign. The email was from Technical Support but the paperwork was from Soft Tree.
I paid with PayPal and noticed the charge was from outside the US. I called NetGear and they acted as if they never heard of this kind of a deal, but they said they would open an inquiry and let me know what they find. I gave them remote access so they could see what had been done to my computer. I find no indication that any firewall has been installed. Evidently the right people at NetGear do not read our comments since they maintain that they never heard of this company. I do not intend to pay for this so called service.
Model: EX6200v2 AC1200 Dual Band WiFi Range Extender
Received this reply from NetGear Support Group today:
Good Day!
We looked into your concern and we were able to verify that The Soft Tree is not affilliated to NETGEAR.
For any dispute it would be recommended for you to contact The Soft Tree directly or you can conrtact your Local Fair Trading.
Thank you for contacting NETGEAR and have a great day!
Sincerely, Maurene Pramoso
Customer Care Advocate
NETGEAR Support
I will NEVER deal with NETGEAR again I will tell all that I know about them to everyone.
RHam wrote:Re: softtree scam
My situation was almost identical to the one following. I have changed the facts that pertain to me.
Following directions from the manual, I ended up at the same scam netgear link. 1st person listened to my issue and said "Let me transfer you to Tech Support". 2nd person said she was tech support for NetGear and would definitely be able to help me but he would need remote access to my computer. I believed I was dealing with NetGear so I allowed it. This women did get the extender working but then said Wow, you don't have a firewall and look at all the breaches in your network and scrolled through a list so quickly. I told her I do have a firewall and she said that is just on your computer not your network, We went back and forth about this and she tells me OK, but DON'T do any banking or shopping until you get a firewall. She went on and on with the dire warnings and then said I can fix this for you with a lifetime premium firewall for all of your devices no matter what router or modem you use for $299.99. I resisted so they offered me another deal, a 2 year coverage plan with 1 year tech support for only $199.99. I hesitated so after talking to her "supervisior" the price became $149.99. I relented and purchased a $149.99 firewall. She did some more stuff scolling through my computer and said I was all set and emailed a document for me to docusign. The email was from Technical Support but the paperwork was from Soft Tree.
I paid with PayPal and noticed the charge was from outside the US. I called NetGear and they acted as if they never heard of this kind of a deal, but they said they would open an inquiry and let me know what they find. I gave them remote access so they could see what had been done to my computer. I find no indication that any firewall has been installed. Evidently the right people at NetGear do not read our comments since they maintain that they never heard of this company. I do not intend to pay for this so called service.
Model: EX6200v2 AC1200 Dual Band WiFi Range Extender
RHam wrote:I will NEVER deal with NETGEAR again I will tell all that I know about them to everyone.
What do you expect from Netgear? Netgear is not involved with this type of scam at all. Every big tech gigant resp. thier customers are in the scope of the scammers. Revoke your payment with PayPal or your credit card company. The real problem is located between your chair and keyboard and not with Netgear.
When the scammers reach me through the netgear address on my instruction manual I feel they are partially responsible.
