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Forum Discussion
softtree scam
I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these com...
Hello mlefmann and DianeB13,
Thank you both for posting. We can confirm that Soft Tree is not an authorized NETGEAR support channel. I would like to work with the both of you directly on any issue(s) you maybe encountering with your device. When you get a chance, feel free to send me a message regarding the issue(s) you're experiencing.
Furthermore, to ensure you are getting in contact with our Support Team, please use the link below. You will have the option to register your device(s) and open a support ticket.
https://www.netgear.com/support/default.aspx
Respectfully,
Christian
Technical Support - I was also scammed. On September 13, 2019, I called the number for NetGear Technical Support from the website and was connected to Rashmi, a Technical Support person. Convinced that it was through NetGear, I gave her access to my laptop computer.
After 2 1/2 hours, I (foolishly) agreed to purchasing a 3 year contract for tech support through Softtree Inc. Later, I called back and the first time the recording said there was no one there to answer my call. Called back later and a male said there was NO such person there. We contacted our "computer guy" who came over and removed all the spyware that SHE had installed on our computer. (paying him for HIS time), Also changed all of our passwords. We contacted our bank to remove this fraud charge - still in the process- and cancel the credit card that was used for the transaction.
This is SO upsetting. Money and time have been lost, as well as my trust in anyone on the computer.
Now I see posts stating that NetGear is NOT responsible? I called NetGear Help at 1-888-927-4505 and received a phone call back from 1-323-433-9898. I don't know where the problem is, but I believe that NetGear should look into this as many people are experiencing the same scam/fraud.