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Forum Discussion
softtree scam
I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these com...
I am in Australia and seem to have been scammed.
I had trouble installing a Netgear Range Extender for my home wi-fi and found myself in contact with Soft Tree.
Very polite, they said they were the "partners" for Netgear.
And yes, I allowed them into my computer to assist in the Netgear instalation process.
And now I am unsure just what they were doing - did I get a Firewall for example?
And how did they come to be in contact with me if I was following the Netgear printed instructions?
Hi AzzaF,
Could you please tell me where you got the manual? Was it online?
It was some months ago but they must have made contact via the web.
When I had a problem with the installation and set up I must have gone to Netgear for help and somehow Apple Tree came on line.
However the Netgear Genie seems to function.
Not sure how I check that my laptop is secure.
The easiest way to check if your firewall is on is to type "windows defender firewall" in the search box near the windows icon at the bottom left of your screen. The windows defender firewall will come up in the control panel system/security for windows 10 users. From there, you will be able to see if your firewall is enabled (green check) and change the setting if it isn't.
- Hi, it’s the set up manual that comes with Netgear in the Netgear box from amazon that has the web address my WiFi ext net ,to set the Netgear up and this website belongs to soft tree. This is why I went on the website chat when the set up didn’t work
- I found it inside the Netgear box in the manual set up instructions: the website address which has the soft tree number