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Forum Discussion

mlefmann's avatar
mlefmann
Follower
Jul 19, 2019

softtree scam

I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these com...
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Jul 22, 2019

Hello mlefmann and DianeB13, 

 

Thank you both for posting. We can confirm that Soft Tree is not an authorized NETGEAR support channel. I would like to work with the both of you directly on any issue(s) you maybe encountering with your device. When you get a chance, feel free to send me a message regarding the issue(s) you're experiencing. 

 

Furthermore, to ensure you are getting in contact with our Support Team, please use the link below. You will have the option to register your device(s) and open a support ticket. 

 

https://www.netgear.com/support/default.aspx
 

Respectfully,

Christian 

LisaAkin's avatar
LisaAkin
Aspirant
Jan 30, 2020

I think I may have just been a victim of the Soft Tree scam....I tried to set up the extender and it wouldn't work...I followed the links and someone did get it set up and put the Genie  software on my computer.  I paid for it.  Please let me know if I have made a huge mistake and if our network is comprimised.  

  • Alse12's avatar
    Alse12
    Aspirant
    Mar 26, 2020
    Me too.
    I granted them remote access.
    They connect through the website leaflet that comes with the Netgear bought from amazon.
    I didn’t pay anything but worried they have installed a spyware.
    How do I find out?
    • MoniQ06's avatar
      MoniQ06
      Guide
      Jan 28, 2021

      I found after all said and done and I saw the charge and I did my research.  I didn't buy from 
      Amazon, I bought directly from Best Buy in town. There should be a class action lawsuit in my opinion because of the fraudulent mess with Netgear. 

      • schumaku's avatar
        schumaku
        Guru - Experienced User
        Jan 28, 2021
        MoniQ06 wrote:

        There should be a class action lawsuit in my opinion because of the fraudulent mess with Netgear. 

        It does not matter from where you buy. This scam and fraud scheme exists for many vendors and are driven by the same Mafia-style oganisations.

         

        And again for the records: Netgear isn't involved. Much more, they try the best that related fraudulent paid search results will be removed.