NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
softtree scam
I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these com...
Hello mlefmann and DianeB13,
Thank you both for posting. We can confirm that Soft Tree is not an authorized NETGEAR support channel. I would like to work with the both of you directly on any issue(s) you maybe encountering with your device. When you get a chance, feel free to send me a message regarding the issue(s) you're experiencing.
Furthermore, to ensure you are getting in contact with our Support Team, please use the link below. You will have the option to register your device(s) and open a support ticket.
https://www.netgear.com/support/default.aspx
Respectfully,
Christian
I think I may have just been a victim of the Soft Tree scam....I tried to set up the extender and it wouldn't work...I followed the links and someone did get it set up and put the Genie software on my computer. I paid for it. Please let me know if I have made a huge mistake and if our network is comprimised.