softtree scam

I just got caught with the Soft Tree scam.  Like all the others I followed the Netgear instructions (thru the Netgear on-line automated chat system) and ended up with a tech in India.  I assumed he was an authorized Netgear support person working for a vetted company (The Soft Tree).  I gave him access to my computer and he fixed the issue and appeared to be quite knowledgeable.  The extender is now working fine. 

I am now worried about the security of my computer data since the tech had full access.  I just spent 25 minutes with a Netgear tech who said that The Soft Tree was not an authorized vendor.  I tried to find out why I ended up at The Soft Tree and what I should do about my computer (since this is a repeated problem as noted on this Netgear Community board).  Just then the line mysteriously disconnected.

Has anyone actually noted any data theft associated with this problem?

Anyone have a Negear corporate number that cares about customer relations?

Thanks

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mlefmann wrote:

I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these commands on my computer remotely and tells me there is a conflict andI'd have to pay $99 to update the firmware so I could use my$69 dollar less then a year old extender. I shut it all down. This seemed really not above board to me. Not sure I'll buy netgear again.  I am so upset

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