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Forum Discussion
softtree scam
I just spent 45 minutes with a "tech" person trying to set up my extender as I have a new U-verse network. This person was IN my computer. I followed a netgear.com link. He goes through all these com...
Hello mlefmann and DianeB13,
Thank you both for posting. We can confirm that Soft Tree is not an authorized NETGEAR support channel. I would like to work with the both of you directly on any issue(s) you maybe encountering with your device. When you get a chance, feel free to send me a message regarding the issue(s) you're experiencing.
Furthermore, to ensure you are getting in contact with our Support Team, please use the link below. You will have the option to register your device(s) and open a support ticket.
https://www.netgear.com/support/default.aspx
Respectfully,
Christian
I just fell for the same scam! I replaced my router and couldn't get my extender to work. Went to Mynetgear and was looking for a solution. Chat window popped up and I began speaking with the person, they said someone would call me and walk me through it. They got the extender working, but it cost me $199 and they had remote access to my computer for over a half hour. What do I do now?