NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
jrfleury
Dec 20, 2019Follower
SPECTRUM ROUTER
Hi Tere. Yesterday I changed ISP from ATT to Spectrum. I am getting internet speed up to 480mps (400mbs service). My Netgear Nighthawk X4 AC2200 EX7300 worked well with ATT with 50mbs service. The...
plemans
Dec 20, 2019Guru - Experienced User
What firmware is on your EX7300?
What modem/router device did spectrum give you? I'm assuming that you have a modem/router combo device since you stated that in your post.
Does the wifi work on it?
When you change routers its a good idea to factory reset the extender and set it back up from original.
Push and hold reset while its powered up. it should take 7-10 seconds but some devices take longer. The lights will change/flash when you've held it long enough.
Are you setting it up via wps or the manual install method using the smart installation wizard?
do the setup in the same room. You can move it post setup.
Also, if you're setting it up as an extender, make sure the switch on the side is in extender mode and not AP mode.
After setup, what are all the led's on it doing? colors/blinking/solid. Go over each one.
Here's the support page with manuals, firmware, troubleshooting, and video guides.