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Forum Discussion
Support tries to sell you virus removal not needed???
Anybody else having the same experience as me with Netgear support? I have chatted 3 times now and been referred to a 'technician' in India on a phone call. My problem was that I could not login to...
Hi @Gilgamesh680,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry for not getting back to you immediately. Thank you for bringing this one to our attention. This is not usually how our Support team works. We would like to investigate this and make sure this will not happen again. May we know the phone number that you use in contacting our Support team? How did you reach our chat support team? Was it via support.netgear.com?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team