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Forum Discussion
Support will not Call me!
I've had nothing but issues with this device, as soon as I got it I opened a support case that has lasted 6+ months. The Technical support person informed me that Netgear was working on a firmware u...
hey look, I noted that there's a netgear moderator here @Christian_R...maybe he can review my issues and have someone contact me?
Again, these are the community forums. Theres the occassional moderator on here but its rare.
You have the EX7700?
What firmware do you have on it?
what router are you connecting it to?
What exact issue are you having? I'm happy to help but need details since I'm not there to see what you're doing/done. And we aren't netgear so we don't have access to your cases.
Plemans...again, appreciate your willingness to help but I am no longer trying to resolve the technical issue with this device...I've already replaced it with one that works. I AM trying to get Netgear to respond to a dissatisfied customer...they've closed my cases and won't respond. there doesn't seem to be away to contact them without a buying additional support (gearhead?) to return a device does not make sense.
if nothing else, maybe my expereince will warn others.
as an aisde...andone one want to buy a barely used EX7700??
Fair enough.
I wish you the best with offloading it.