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LindaPat's avatar
LindaPat
Aspirant
Jul 31, 2013

Trouble connecting WiFi extender WN2500RP with WNDR3400v2 router

I'm new here and having a connectivity issue with 2 Netgear products. I have a Netgear N600 model WNDR3400v2. I have no issues with this unit except the signal is not strong enough in my son's room 2 ...
nhann's avatar
nhann
NETGEAR Employee Retired
Oct 23, 2015

Hi Gary7701,

 

Can you please provide screenshots of what you do see on your computer?

 

Please note that the Genie app that you've downloaded:

http://www.netgear.com/home/discover/apps/genie.aspx

 

Will look different from the web interface. Type this address into your internet browser (please be sure to connect to only the WN2500RP WiFi network, the name is usually followed by '_EXT'):

mywifiext.net

 

The instructions you see in the manual mentioned above are according to the web interface.

Gary7701's avatar
Gary7701
Aspirant
Oct 23, 2015

nhann,

 

I did not download the Genie app. I am decribing the Genie wizard that comes up automatically when setting up the extender. It is the browser version although it technically is not on the web- because I cannot get the extender to make the connection.

 

The lights on the extender are all green as decribed in the manual, but the Genie fails to make the connection between the device and the extender as many others have described in the community.

  • nhann's avatar
    nhann
    NETGEAR Employee Retired
    Oct 28, 2015

    Hi Gary7701,

     

    Can you please confirm that the WN2500RP connected with your WNDR3400v2 is  WN2500RPv2 ?

    That may be the reason why you are seeing different screens than in the manual mentioned above.

    Please see the v2 manual: http://www.downloads.netgear.com/files/GDC/WN2500RPV2/WN2500RPv2_UM_28May2014.pdf

    from: http://support.netgear.com/product/WN2500RPv2

     

    I have also confirmed that the setup of WN2500RPv2 is working with the WNDR3400v2 as seen below:

    Capture2.PNG

     

    To the left is the WN2500RPv2 mywifiext.net interface, which shows connection status as "Connected"

    To the right is the Genie app to show the network map of the setup I created. The WN2500RPv2 is connected to the WNDR3400v2 with access to internet.

     

    Please be sure to first set up the router by connecting to the router's WiFi then log into routerlogin.net

    Then connect to the Extender's "_EXT" network and login to mywifiext.net and use the router credentials to extend the network.

     

    If you are still experiencing issues with setting up your network, please contact support for further troubleshooting:
    http://support.netgear.com/general/contact/default.aspx

     

    • Gary7701's avatar
      Gary7701
      Aspirant
      Oct 30, 2015

      Yes my version of the WN2500RP Netgear extender is a WN2500RPv2 and the Manual you referenced does show the corresponding menus that match.

       

      No I am not trying to connect to a NetGear router.

       

      By chance, going through the Genie steps over and over the extender finally connected to my router. But having this problem definitely showed me there is an whole seperate menu of options that are behind the Genie process. I'm still not seeing the access to those menu options without first going through the Genie. But those menu options are definitely helpful. Pg 31 in the Manual.

      • nhann's avatar
        nhann
        NETGEAR Employee Retired
        Oct 30, 2015

        Great to hear it's working!

        I will link your other posts to this discussion.