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Forum Discussion
Unable to extend Orbi RBR50 wifi with EX7700 – AC2200 Nighthawk X6 Tri-Band WiFi Mesh Extender
Hi I have an Orbi RBR50 router (firmware v2.3.5.30) and two Orbi RBS50 mesh satellites which all work happily. I am now trying to add an EX7700 nighthawk (firmware v 1.0.0.202 - latest) to the mesh, ...
Hello mgruber,
Thanks for posting. Would you mind performing a factory reset on the extender by holding down on the reset button for 15+ seconds. After doing so, please run through the setup instructions and connect the EX7700 to the Orbi router.
Looking forward to hearing back!
~Christian
I actually have exactly the same issue and I do not know how many times I hard reset the mesh extender and I still have the same problem over and over again.
Really hope to have some sort of solutions coming from the Netgear team.
Hi,
I did perform a factory reset, please review my initial post and steps again.
Ok, why +15sec, what is the difference between 5, 10, 15, 20 seconds - is it a physical difference i.e. how the power drains from the memory chips, a software difference i.e. a timer tracks how long reset is held?
If you cannot explain the why, then your response has no merit and is unsupported by any real evidence.
I'm not religious, so I don't like praying and hope things work, please explain the why.
regards
Michael
Colmanlee & mgruber,
We have received similar reports of the same issue and have a trial firmware available for the EX7700 that may help resolve the issue. I have sent you both a message with the trial firmware. Please let me know how it turns out.
~ChristianChristian,
The firmware works, I detected the Orbi and connected fine.
However the Orbi shows the EX770 connecting on 2 of 3 bars (singal strength) and the EX770 wifi signal LED is pink/orange.
The Orbi router is 8-10m away at the end of a corridor, I would think it would be 100% strong, since my other Orbi satellite is on a level below under a concrete slab is it gets a good signal.
regards
Michael