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ext2700-'s avatar
ext2700-
Follower
Sep 13, 2020
Solved

unable to get past the login

I can login to the main Neatgear page and get to the firmware update for the ex2700, but I'm always directed to the "mywifiext" page for login to what I assume is the extender and it does not allow me any further nor allow me change any information. It asks security questions I don't know. How can I change this?

  • the defaults login is: admin

    default password is: password

    both lower case.

    If you changed it from these and don't remember the password, or if you don't remember the answers to the password recovery equestions (or didn't setup), then to get back in, you'd need to factory reset the extender. Push and hold reset for 7-15 seconds while powered on. Then you'd need to reisntall it. 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User

    the defaults login is: admin

    default password is: password

    both lower case.

    If you changed it from these and don't remember the password, or if you don't remember the answers to the password recovery equestions (or didn't setup), then to get back in, you'd need to factory reset the extender. Push and hold reset for 7-15 seconds while powered on. Then you'd need to reisntall it.