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Forum Discussion

SuzB's avatar
SuzB
Aspirant
Nov 08, 2018

Unknown device logging onto network

I have devices detected on my network. Since my password is not shared, is this a vulnerable point on the Mesh Extender? There was chatter online about this issue but I do not know how to solve.

Thanks for any advice.

Security

4 Replies

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Nov 08, 2018

    Hi SuzB,

     

    Welcome to the community!

     

    1. How are you checking for the detected devices?

    2. Please make sure that your router and extender admin UI passwords were changed from their defaults.

     

    Regards,

     

    Dexter

    Community Team

    • SuzB's avatar
      SuzB
      Aspirant
      Nov 08, 2018

      I have an Xfinity app that tells me when new devices are on network. I delete or pause anything I do not recognize. This one was obvious since it was a Playstation. I thought that I added passwords but I cannot check them online. The password section on the General tab will not let me check the show password box. I accessed the general page from the status page.

      Thanks,

      sb

       

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        Nov 09, 2018
        SuzB wrote:

        I have an Xfinity app that tells me when new devices are on network.

        Devices connected to the extender network will usually look "new" to the router.  That's because most extenders map the device's MAC address to a "virtual" MAC address on the extender->router link.  That makes it easier for the extender to route the traffic.

  • jeff0519's avatar
    jeff0519
    Aspirant
    Nov 10, 2018

    According to my tech guy when you are asked to allow changes click no. Usually, it appears in command prompt.