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Forum Discussion

Barney7's avatar
Barney7
Aspirant
Aug 01, 2020

Unstable Ethernet connection on EX8000 extender

The extender is connected over WiFi to the router. Ethernet connection from extender to the PC (no WiFi card on the PC). I keep having dropped internet connection for up to 30 seconds before reconnect...
plemans's avatar
plemans
Guru - Experienced User
Aug 02, 2020

Maybe the RAX is switching the EX between bands. Try turning off band steering (for testing) on the RAX and assign the EX to one of the 5ghz bands. 

See if that stays stable.

What modem are you using? 

What firmware is on the RAX?

Firmware on the EX? 

    • plemans's avatar
      plemans
      Guru - Experienced User
      Aug 02, 2020

      anything else plugged into the sb8200? 

      Its got 2 ethernet ports but only 1 is usable for the average user. 

      Have you tried changing which 5ghz is used for the backhaul? 

      Or tried downgrading the firmware? (if you do, do it over a hardwired connection)

      • Barney7's avatar
        Barney7
        Aspirant
        Aug 03, 2020

        Only the router is connected to the SB8200 modem.

        I'm only using one of the ports on the EX8000.

        I have tried both 5G bands.

        Downgrading the FW is a last resort. Not ready for that at this stage.