NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
xninhox
Oct 23, 2019Aspirant
URGENT HELP PLEASE -NETGEAR ROUTER NOT FOUND OR NOT SUPPORTED
Dear All, i have been trying to log in netgear genie but it keeps showing me "NETGEAR ROUTER NOT FOUND OR NOT SUPPORTED". I tried to reset the router; i to put original firmware through "Tomato...
xninhox
Oct 23, 2019Aspirant
Hi plemans, thank you for your answer. Don't think the problem is tomato. I don't understand why i cannot log in Netgear genie To set up my router. Do you think that tomato is the problem? I can access To tomato adding To The browser the router IP 192.168.1.1 And from there i have no problems in reboot the router or updating firmware but still don't understand why it doesn't work
plemans
Oct 23, 2019Guru - Experienced User
tomato and netgear genie don't work together.
If when you go to 192.168.1.1 you are still accessing tomato, then its still installed and genie won't work. Its a 3rd party firmware unsupported by netgear.