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J225's avatar
J225
Aspirant
Sep 16, 2020

Verizon G3100 Router Compatability with EX-8000 Extender

Any tried using the EX-8000 extender with verizon's G3100 router? I have 1 gig internet speed, but with the extender I am only getting 7 mbps download and 50 mbps upload, no matter where I place the extender. Has anyone had similar issues or success with this router and extender combination? Is there a compatability issue?

4 Replies

  • plemans's avatar
    plemans
    Guru - Experienced User
    Sep 16, 2020

    Did you set it up using wps or using the installation assistant? 

    Are you using "onessid" feature?

    If you log into the EX8000 via the browser, you should be able to see what's being used as the backhaul (router---extender) connection. Have you checked that? 

    Also, try hardwiring into the EX8000 and speedtesting. Its a good way to check if its a backhaul (router---extender) or fronthaul (extender---devices) issue. 

    • J225's avatar
      J225
      Aspirant
      Sep 16, 2020

      I set it up using the installation assistant. Initially, I was using one SSID, but I changed it to better assess the speed of the extender compared with the router. In hardwiring to the extender, I am still seeing the same slow speeds...

      • plemans's avatar
        plemans
        Guru - Experienced User
        Sep 16, 2020

        If you set it up so its using the 2.4ghz as backhaul, that might be part of the issue. 2.4ghz is much much slower than 5ghz. If its defaulting back to that connection for some reason, its going to be slow. 

        the whole purpose of the tribands was a dedicated 5ghz link between the router and extender. 

        I'd try factory resetting it. During the install, don't setup the 2.4ghz for link back to router. You loose your fall back.

        also, try changing the channel the router is using for its 5ghz. If there's interference on it, it'll slow the extender down.