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Forum Discussion
ExtenderDon
Aug 24, 2024Tutor
Wifi Ex5000 setup
It appears that Netgear does not support this extender from what I see on their website. I have reset mine and tried everything to reestablish communication to it: i.e mywifiext, IP address etc. Usin...
- Sep 01, 2024
Thanks for the help - Found the WPS button on the router and got the extender connected.
Thanks again to you and the others who responded to me.
plemans
Aug 24, 2024Guru - Experienced User
what are the led's on it doing?
When you reset, are you pushing and holding reset for up to 15 seconds while powered on?
- ExtenderDonAug 24, 2024Tutor
During the reset just the power led is red - then flashes the turns green. Then I look in my laptop WiFi manager see netgear_ext. I select it then the device led lights green. I can't get an internet signal then when I switch to it.
- plemansAug 25, 2024Guru - Experienced User
so it needs to go through setup.
Here's a video of how to use the assistant.
https://www.youtube.com/watch?v=yJVklshxBMk- ExtenderDonAug 26, 2024Tutor
Thanks for the response. I have watch several you tube videos about setting up the extender, many of which are more recent than the link you sent me. I did review it and found it similar to those I watched. I chuckled at the caption from someone who used it and had the same problem I have - switching to the netgear_ext doesn't work because you don't have an internet connection to proceed. My additional issue is that bringing up the net gear genie, using the IP address only takes you as far as entering info to setup an account and upon hitting submit, nothing happens. The screens to continue setup do not appear.
If I missed something, please let me know. I don't want to come across as being difficult - I welcome the help.
Thank you