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Forum Discussion
WiFi Extender EX8000 cannot connect to 5Ghz band of Nighthawk AX4 (RAX40) Router
EX8000 will never connect with my RAX40 router's 5 GHz network. Both Router and Extender's Firmwares are up to date. Connected with the tech support, Reset the extender settings, Changing rout...
Razor512 wrote:Hmm it seems that those upper band channels are not available to you.
I wonder after completing the setup wizard on the EX8000, if you head to the router page (often 192.168.1.1 ) does the EX8000 show up in the device list (attached deices)?
Also if it does, what happens if you try to head directly to the IP address of the EX8000 as listed in the device list on the router?
Also if you are able to reach the status page, then you may be able to gather more information relating to what is going wrong on the 5GHz band.
It shows up in my RAX40 router's attached device list, says it's conected through 2.4GHz band.
One time the EX8000 was connected to 2 (two) 2.4GHz connection at the same time, but never to 5GHz :robotlol:
I can always see the Exender status from the IP Address 192.168.1.16.
I've been trying different setups (SMART SETUP) a try to look for troubleshooting even with NETGEAR tech support via chat and sending them my screenshots, nothing really works.
(Here I also attached my screen shot, in my first post I also attached my screenshot)
In this situation, it would be useful to check the debug page, (replacing the /status.htm with /debug.htm), and starting a capture, then trying to get the EX8000 to connect to the 5GHz band, then when it fails, head back to the debug page, and save the debug log.
You could then unzip it and skim through the various logs and check if it lists any issues with the 5GHz band, as it will likely not be good to share the debug logs on a forum since they will contain any passwords you have set on the EX8000, though the logs are in a relatively easy to read fashion that can make it easier to spot errors and share just the error if needed.
The error will likely be in either or both the wireless-log1.txt, and the console-log1.txt file. (the wireless log will contain all wifi related passwords as well as the max addresses and PHY rates of all connected devices in addition to any errors, thus it is best not to share it publically.)
The console-log is much less likely to contain any more sensitive info, though it is always best to look through and redact any if you ever need to share it publicly. Other than that, as part of your own troubleshooting, they can help is determining how it is failing to connect to the 5GHz band.
Replacing the "/status.htm" with "/debug.htm" will only return error400.
(Screenshot attached)
Are you able to try a different browser other than Edge? (e.g., firefox or chrome)?
It is just strange how those pages are not loading and giving that error.
- Yes, I tried Edge just to make sure because up until now I have been using Chrome and the page didn’t load as well.
