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Jonathan101's avatar
Jonathan101
Follower
May 21, 2022

Wifi extender EX8000

My extender has been working perfectly since I bought it 8 months ago.  The App Store said that there was an app update so I downloaded it.  All I get on signing in now s a message that it cannot connect to or find my router.  The extender works with a BT Hub in our house (I am in the UK).  My phone (iPhone 12 with latest OS) shows a wifi signal and an internet signal both within the house and at my electric car parked some 20m from the house so I assume the wifi system is working as I can connect to other websites.

 

Has anyone any ideas why the app is apparently not working?

 

Thanks,

 

Jonathan Cross

 

 

1 Reply

  • plemans's avatar
    plemans
    Guru - Experienced User
    May 21, 2022

    If you're on iOS make sure icloud relay and private mac/ip address is disabled. we've seen issues with those lately. 

    Also, are you able to access it with its ip address in the browser?