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Forum Discussion
WiFi extenders suddenly stopped working
This issue started a few days ago. My PC is connected to the internet via ethernet which goes to a Wifi extender in my room. My PC doesn't have WiFi capabilities and I can't hook directly to the route...
Hi Guys,
Good day!
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the extender. May we know what are the models of your wireless extenders so we can isolate the issue?
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
I think my problem is similar. A few days ago, I noticed the 2 satellites in my MR60 Nighthawk Mesh were off-line. The normally blue status light on the front was suddenly amber on both satellites. I tried pulling the power plug on one for 5 seconds, but no effect. The light flashes white for a few seconds before becoming amber. Next step was to remove power to my cable modem and remove power from the Nighthawk base router unit, but after both were powered-back up and on-line, the satellites both remain amber. I looked for firmware updates, and it appears I was able to download one, but it fails to do anything (fails to install). I was hoping to call or chat with Netgear Tech Support, but have not been able to find a phone number or chat box.