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Forum Discussion
Wifi Range Extender Factory Reset Not Working / All Lights On
Good Evening - I have a Netgear AC 1900 Wifi Mesh Extender that i purchased over a year ago, I used this product once for a shipping device that required it and only used it for a couple of days....
1. What device do you have? AC1900 is a speed, not a model
2. you bought it over a year ago? Most area's are only a year for warranty and 90 days for support. You're outside of both so I can understand the charging you for assistance
3. what color are the leds?
4. if you hardwire into the device, does it get a connection to the extender?
Thanks for the response,
1)I have the EX6400v2.
2) Understandable, I just would've thought they could help more than just sending me instructions on how to factory reset the device after i said that was not working.
3) WPS is green, power is orange. Router and Client LED are both orange with the arrows point to each blue.
4) Nothing changes when I hardwire the device to the router, the LED's stay the same. Can't reset etc.
Thanks again for the response and any suggestions you may have would be greatly appreciated!
When you push and hold reset for 7-15 seconds while its powered on, do the led's doing anything?
You can try recovering it with tftp or nmrpflash.
are you on windows? if so, follow this guide
https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP
just make sure you enable tftp
https://www.thewindowsclub.com/enable-tftp-windows-10
and here's a video walk through using a tftp client. Use the built in one for windows 10 though. the video is more of an example of how its done.
https://www.youtube.com/watch?v=R9DLrLQrpaw
and if that doesn't work, you can try using nmrpflash
https://github.com/jclehner/nmrpflashNo, they stay lit up when trying to factory reset.
I do not have Windows, but can download boot camp on my mac to give it a try.
Thanks for your help,