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Forum Discussion
Wifi Range Extender Factory Reset Not Working / All Lights On
Good Evening - I have a Netgear AC 1900 Wifi Mesh Extender that i purchased over a year ago, I used this product once for a shipping device that required it and only used it for a couple of days....
1. What device do you have? AC1900 is a speed, not a model
2. you bought it over a year ago? Most area's are only a year for warranty and 90 days for support. You're outside of both so I can understand the charging you for assistance
3. what color are the leds?
4. if you hardwire into the device, does it get a connection to the extender?
Thanks for the response,
1)I have the EX6400v2.
2) Understandable, I just would've thought they could help more than just sending me instructions on how to factory reset the device after i said that was not working.
3) WPS is green, power is orange. Router and Client LED are both orange with the arrows point to each blue.
4) Nothing changes when I hardwire the device to the router, the LED's stay the same. Can't reset etc.
Thanks again for the response and any suggestions you may have would be greatly appreciated!