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Forum Discussion
WN2000RPT - Internet Access Keeps Dropping
All of my devices can continually access the WN2000RPT device and access the local network as well as the internet. However, after some time, the internet connection drops for the repeater only - I c...
I just wanted to let Netgear support know that this problem is happening to many people, myself included.
I am experiencing the same problem as everyone else, the Netgear Range Extender keeps dropping the Internet connection to the main Netgear WNR1000v2 router and never recovers without having to power off and on the Extender.
At first Netgear tech support blamed my 2Wires modem as the cause of the problem. So I bought the new Netgear WNR1000v2 main router so it would not have this issue. It would now be a Netgear product talking to a Netgear product.
Purchasing that new Netgear WNR1000v2 router did not fix the problem, some how I am not surprised.
On my 2nd call to tech support they told me to keep my main Netgear router on channel 11, which I did.
It took about 1 more day to fail, anyone surprised?
On my 3rd call to tech support they said it was due to me using WPA-PSK security instead of WEP only security.
I switched it to WEP security and guess what? 1 day later my connection from the Netgear Range Extender to main Netgear router failed again.
On my 4th call to tech support they could only suggestion to send the router back for a replacement, but after reading this forum thread, it's been tried before and still the same problem. Another words it's not the solution.
I have tried moving the Netgear Range Extender the following distance from the main Netgear router.
5 feet, 10 feet, 15 feet, 28 feet, and finally 35 feet away. In all cases it took less than 1 day for the Netgear Range Extender to fail and stop communicating to the main Netgear router.
Just to let everyone else know, there is a new firmware update available for the Netgear Range extender, but you have to manually download from the Netgear website. The modem it self was doing it's own firmware check, but never found it.
I am running firmware version V1.0.1.20NA
GUI Language version V1.0.0.29
Let me know if anyone has found a fix for this, everything suggested in this thread has not worked for me.
The only way to get my Netgear Range Extender WN2000RPT talking to my main Netgear Router WNR1000v2 router again is to power it off and on again.
Thanks,
Howard
I am experiencing the same problem as everyone else, the Netgear Range Extender keeps dropping the Internet connection to the main Netgear WNR1000v2 router and never recovers without having to power off and on the Extender.
At first Netgear tech support blamed my 2Wires modem as the cause of the problem. So I bought the new Netgear WNR1000v2 main router so it would not have this issue. It would now be a Netgear product talking to a Netgear product.
Purchasing that new Netgear WNR1000v2 router did not fix the problem, some how I am not surprised.
On my 2nd call to tech support they told me to keep my main Netgear router on channel 11, which I did.
It took about 1 more day to fail, anyone surprised?
On my 3rd call to tech support they said it was due to me using WPA-PSK security instead of WEP only security.
I switched it to WEP security and guess what? 1 day later my connection from the Netgear Range Extender to main Netgear router failed again.
On my 4th call to tech support they could only suggestion to send the router back for a replacement, but after reading this forum thread, it's been tried before and still the same problem. Another words it's not the solution.
I have tried moving the Netgear Range Extender the following distance from the main Netgear router.
5 feet, 10 feet, 15 feet, 28 feet, and finally 35 feet away. In all cases it took less than 1 day for the Netgear Range Extender to fail and stop communicating to the main Netgear router.
Just to let everyone else know, there is a new firmware update available for the Netgear Range extender, but you have to manually download from the Netgear website. The modem it self was doing it's own firmware check, but never found it.
I am running firmware version V1.0.1.20NA
GUI Language version V1.0.0.29
Let me know if anyone has found a fix for this, everything suggested in this thread has not worked for me.
The only way to get my Netgear Range Extender WN2000RPT talking to my main Netgear Router WNR1000v2 router again is to power it off and on again.
Thanks,
Howard