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Forum Discussion
rpz620
Nov 09, 2010Aspirant
WN2000RPT - Internet Access Keeps Dropping
All of my devices can continually access the WN2000RPT device and access the local network as well as the internet. However, after some time, the internet connection drops for the repeater only - I c...
ferple
Jul 13, 2011Aspirant
I have the same problem with this device as other people. At least once a day, the connection to my cable router drops and I get the red light. Only a reset to the WN2000RPT will fix the problem - the connection comes back green straight away.
NETGEAR: given the number of views (on just this forum) of posts on the problems with the WN2000RPT, surely it's time you gave a serious metered response to our issue? I'm not talking about the odd post from someone in Netgear support, I'm talking about a BIG STICKY post that tells everyone "We're sorry, and we're looking at this issue".
Many, many people must be experiencing these problems - the people who have bothered to sign up to your forums or even know about your forums are likely to be a small percentage of the actual customer base having problems.
I appreciate that the problems might be hard to pin down and fix, but at least make it clear that the problem is recognised by Netgear and is being worked on.
I've paid the best part of $100 for a device that I can't rely on that I'm on the verge of returning. Surely this isn't customer service? The lack of response from Netgear on it's own customer support forums have completely put me off buying Netgear in the future.
NETGEAR: given the number of views (on just this forum) of posts on the problems with the WN2000RPT, surely it's time you gave a serious metered response to our issue? I'm not talking about the odd post from someone in Netgear support, I'm talking about a BIG STICKY post that tells everyone "We're sorry, and we're looking at this issue".
Many, many people must be experiencing these problems - the people who have bothered to sign up to your forums or even know about your forums are likely to be a small percentage of the actual customer base having problems.
I appreciate that the problems might be hard to pin down and fix, but at least make it clear that the problem is recognised by Netgear and is being worked on.
I've paid the best part of $100 for a device that I can't rely on that I'm on the verge of returning. Surely this isn't customer service? The lack of response from Netgear on it's own customer support forums have completely put me off buying Netgear in the future.