NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
WN2000RPT - Internet Access Keeps Dropping
All of my devices can continually access the WN2000RPT device and access the local network as well as the internet. However, after some time, the internet connection drops for the repeater only - I c...
I recently bought a WN2000RPT and I wish I had found this thread before I did. I went for one of my pricier options since I have had good experiences with previous Netgear products, but this must be made by some pirating company and slapped with a Netgear sticker.
My setup is basically
The stuff marked wit asterisks are the things that are basically on 24-7. The WLAN is configured to use only 2.4GHz on channel 11 using the SSID darouter2 for both the DLink and the Netgrear WN2000RPT using 20/40 MHz channel width. I set it up like this since I wanted to use it as a extender and not an AP. So when I move around with the laptops and phones it keeps connected by the best source available throughout the house.
How does this work I hear you ask? WONDERFULLY... for a few minutes to a few hours. Then the WE2000RPT keeps dropping the connection to the DLink DIR855. All devices currently connected to the WN2000RPT can still communicate and ping one another, but everything connected to the DLink is lost in cyberspace. In the same fashion, everything on the DLink, whether wireless or wired can communicate with one another, but can't reach any device connected to the WN2000RPT.
By the TREMENDOUS number of threads I have found with identical issues and all the testes I have conducted to rule out each and every device in my network I come to the humble conclusion that this product cannot seriossly be a device aimed for retail markets and actual customers. A gag sent out into the market beeing replaced by free actually working devices or an attempt by a Netgear competitor to tarnish the name, both of these explanations seems perfectly valid to me. But that this would be an actually product developed and TESTED before being shipped by the REAL Netgear, I can't even begin to comprehend what that would mean to my confidence in Netgear.
Also, the COMPLETE lack of ongoing information from the company about the issues we are all experiencing and what they are doing to fix it further hollows out my faith in the fact that Netgear gives a damn about what we actually report to them.
I went so far as to connecting the DIR855 to the WN2000RPT and having NO other device connected in the entire network and it still dropped connection given enough time. I have also tried the WN2000RPT as an AP, with it's own SSID and channel settings to see if that solved the issue but without luck.
Sending the device back to be replaced is clearly not an option judging from the large number of people who have done just this and received a new device with the exact same type of behavior. And sending a device back when there is no official word as to what the actual problem is just points to the fact that the return of a device is the "quick fix" that Netgear can provide.
Netgear, if you read these messages at all: Respond to all the users reporting issues with your devices. Present your plan for fixing the issue and your knowledge to date as to what the problem actually is. I have worked with a number of software and hardware companies and the way I see this issue being handled pushes every "bad customer service" button I have in my body.
Just this thread is 14 pages of people explainging their issues and what they have tried to fix it. And not a single informative response from Netgear representatives. I'd like to thank jmizoguchi for at least trying to help people, but send him a paycheck if you don't want to take part in cleaning up your own mess. Plain and simple, kick your customer service department into gear!
My setup is basically
ADSL2+ modem*--->Dlink DIR855 router*------>Netgear GS108----> LG Smart TV
| (Downstairs) |-> XBOX 360
| |-> Boxee Box
| |
| |->Netgear GS108---->My main PC
WLAN (Upstairs) |->Amahi Home Server*
|
|
Netgear WN2000RPT*
|
|
|----> Epson PX820FWD Printer*
|----> Macbook Pro
|----> Samsung Netbook
|----> Nesus One Phone*
|----> HTC Wildfire Phone*
|----> XBOX 360
|----> HTPC 1
|----> HTPC 2
|----> Kids PC
The stuff marked wit asterisks are the things that are basically on 24-7. The WLAN is configured to use only 2.4GHz on channel 11 using the SSID darouter2 for both the DLink and the Netgrear WN2000RPT using 20/40 MHz channel width. I set it up like this since I wanted to use it as a extender and not an AP. So when I move around with the laptops and phones it keeps connected by the best source available throughout the house.
How does this work I hear you ask? WONDERFULLY... for a few minutes to a few hours. Then the WE2000RPT keeps dropping the connection to the DLink DIR855. All devices currently connected to the WN2000RPT can still communicate and ping one another, but everything connected to the DLink is lost in cyberspace. In the same fashion, everything on the DLink, whether wireless or wired can communicate with one another, but can't reach any device connected to the WN2000RPT.
By the TREMENDOUS number of threads I have found with identical issues and all the testes I have conducted to rule out each and every device in my network I come to the humble conclusion that this product cannot seriossly be a device aimed for retail markets and actual customers. A gag sent out into the market beeing replaced by free actually working devices or an attempt by a Netgear competitor to tarnish the name, both of these explanations seems perfectly valid to me. But that this would be an actually product developed and TESTED before being shipped by the REAL Netgear, I can't even begin to comprehend what that would mean to my confidence in Netgear.
Also, the COMPLETE lack of ongoing information from the company about the issues we are all experiencing and what they are doing to fix it further hollows out my faith in the fact that Netgear gives a damn about what we actually report to them.
I went so far as to connecting the DIR855 to the WN2000RPT and having NO other device connected in the entire network and it still dropped connection given enough time. I have also tried the WN2000RPT as an AP, with it's own SSID and channel settings to see if that solved the issue but without luck.
Sending the device back to be replaced is clearly not an option judging from the large number of people who have done just this and received a new device with the exact same type of behavior. And sending a device back when there is no official word as to what the actual problem is just points to the fact that the return of a device is the "quick fix" that Netgear can provide.
Netgear, if you read these messages at all: Respond to all the users reporting issues with your devices. Present your plan for fixing the issue and your knowledge to date as to what the problem actually is. I have worked with a number of software and hardware companies and the way I see this issue being handled pushes every "bad customer service" button I have in my body.
Just this thread is 14 pages of people explainging their issues and what they have tried to fix it. And not a single informative response from Netgear representatives. I'd like to thank jmizoguchi for at least trying to help people, but send him a paycheck if you don't want to take part in cleaning up your own mess. Plain and simple, kick your customer service department into gear!