WN2000RPT - Internet Access Keeps Dropping

ansch07780 wrote:

I have had this issue for months. It has been so irritating that I figured I must have done something wrong. I have reset my router more times than I can count and tried every setting under the sun. I finally looked on the Netgear forums and found this thread. I can not believe so many are having this issue and it is not being addressed by NetGear. If a resolution is not forthcoming ASAP from NetGear, I will purchase another Router and another repeater. Then NetGear will go the way other bad vendors have treated me, to the garbage never to purchase from them again!

I have bought Netgear supplies for ALOT of money for companies I have worked on. But this complete lack of customer service oriented thinking is hollowing out the trust I had in Netgear.

It's a shame when customer support just doesn't get it. Either Negear goes official and appologises for releasing a faulty product and reveals the issues behind the fault and how they will compansate all the people who bought the product, which will of course cost Netgear some money. Or they keep quiet and by doing that make every customer affected by this problem feel like they are dumb since "there can't possibly be an issue this big if Netgear doesn't make any offficial announcements about it, right?"...

If it would have passed one week and there were no word I could understand that they were working hard at trying to verify the issue to make a statement. But it's been over a YEAR. The first post ion this thread was posted on November 9th, 2010, 03:05 PM. That Netgear are still sitting scratching their heads trying to come up with a official statement regarding this issue is something I have a hard time believing.