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Forum Discussion
WN3000RP WiFi Extender issues (another!)
Hi, I am unable to access the internet when I connect to my WN3000RP WiFi Extender. Here is my set up: WN3000RP V1.0.1.34_1.1.46 WPA2-PSK [AES] Region Australia ...
I just answered something similar to this is another thread. I also have a Mac. My problem started as an IP issue, then I resolved that only to not get internet access. This is a copy of the post from the other thread. Hopefully it will help you, too.
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Ah, NetGear. Instructions that are accurate and specific would be such a help... alas, this will be the last NetGear product I buy -- and I still may return this, based on the plethora of posts regarding your idiocy.
HOWEVER - I did get this problem fixed. For now. I have a WEP password connection, so if that's what you have, follow this...
1. Reset your range extender by gently pushing down on the reset button (located by the power buttons) for about 20 seconds. Unplug. Wait a couple seconds, then plug back in. I also reset my router, just to be starting fresh.
2. Follow the Option 2 instructions in the Installation Guide (funny title, that) UP TO BUT NOT INCLUDING STEP3.
3. For STEP 3: Select the Wi-Fi network as directed.
THIS is where NetGear screwed up...
Enter the security passphrase for the existing network ON THE KEY 1 LINE (NOT on the PASSPHRASE line).
Hit Continue.
4. Continue following the instructions. Hopefully that will fix your problem as it did mine.
It's that one little lack of specific information in Step 3 that has so many people all screwed up and is probably costing NetGear a lot of customer goodwill/money, etc.
I just fixed this today and hope that I get a working range extender tomorrow when I wake up. If not, it's going back.
Good luck!
And NetGear... get your head back out into the sunlight...
~~
Ah, NetGear. Instructions that are accurate and specific would be such a help... alas, this will be the last NetGear product I buy -- and I still may return this, based on the plethora of posts regarding your idiocy.
HOWEVER - I did get this problem fixed. For now. I have a WEP password connection, so if that's what you have, follow this...
1. Reset your range extender by gently pushing down on the reset button (located by the power buttons) for about 20 seconds. Unplug. Wait a couple seconds, then plug back in. I also reset my router, just to be starting fresh.
2. Follow the Option 2 instructions in the Installation Guide (funny title, that) UP TO BUT NOT INCLUDING STEP3.
3. For STEP 3: Select the Wi-Fi network as directed.
THIS is where NetGear screwed up...
Enter the security passphrase for the existing network ON THE KEY 1 LINE (NOT on the PASSPHRASE line).
Hit Continue.
4. Continue following the instructions. Hopefully that will fix your problem as it did mine.
It's that one little lack of specific information in Step 3 that has so many people all screwed up and is probably costing NetGear a lot of customer goodwill/money, etc.
I just fixed this today and hope that I get a working range extender tomorrow when I wake up. If not, it's going back.
Good luck!
And NetGear... get your head back out into the sunlight...